Social Customer Service Summit

About SCSS

Social Customer Service Summit is a two-day conference and workshop that explores the growing integration of social and digital in the customer space.

Not your usual conference, SCSS17 is designed to be completely interactive with peer-to-peer collaboration and problem-solving high on the agenda.

Reasons to attend

• Learn the latest innovations in social CS, including messaging, chatbots, SnapChat and AI.
• Hear keynotes from First Utility and author and social CS strategist, Martin Hill-Wilson .
• Workshop solutions to challenges with our social CS experts .
• Bring your Marketing colleagues and create your omnichannel service strategy .

Feedback

• “One of the few established and worthwhile social customer care conferences.".”
  Social Customer Care Lead, IBM

• “The content was incredibly pertinent to me and really helped crystalise my proposals for social".
  Head of Multi-Channel, British Gas

• “Thanks for a great day. Great speakers. Great event".
  Social Media Manager, AIB