Social Customer Service Summit

WHEN 2019
WHERE London, UK
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About SCSS

Social Customer Service Summit is a two-day conference and workshop that explores the growing integration of social and digital in the customer space.

Not your usual conference, SCSS17 is designed to be completely interactive with peer-to-peer collaboration and problem-solving high on the agenda.

Reasons to attend

  • Learn the latest innovations in social CS, including messaging, chatbots, SnapChat and AI.
  • Hear keynotes from First Utility and author and social CS strategist, Martin Hill-Wilson .
  • Workshop solutions to challenges with our social CS experts .
  • Bring your Marketing colleagues and create your omnichannel service strategy .


  • One of the few established and worthwhile social customer care conferences.".”
    Social Customer Care Lead, IBM
  • The content was incredibly pertinent to me and really helped crystalise my proposals for social".
    Head of Multi-Channel, British Gas
  • Thanks for a great day. Great speakers. Great event".
    Social Media Manager, AIB


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