How HP Created a Global Social Customer Care Programme

We are delighted to announce that, Josef Bergman, Social Customer Service Lead (EMEA) at HP will be speaking at the Social Customer Service Summit 2016. Josef will explain how HP’s sales, service and marketing teams combine across a range of social media channels to ensure that no customer gets left behind.

The future of #socialCS: An interview with Guy Stephens of IBM

In the run-up to our 3rd edition of Social Customer Service Summit we will be distilling some thoughts, tips and insights from our expert speakers to preview their sessions on 13th of April. This week we posed some future-gazing questions to Guy Stephens, the respected social customer care consultant, currently of IBM.