In this fascinating workshop, best-selling author and trainer, Martin Hill-Wilson (Brainfood Consulting), will lead delegates through the process of mapping out and analysing the impact of their digital footprint on customer experience.
With brands seeing increasing take-up of social customer service, pressure is growing. Human resources, technology platforms, front-line practices and management processes are all under strain. Without investing vast sums into scaling social customer service, how do you ensure that this doesn’t negatively impact the customer experience?
A fully interactive round-table workshop with delegates working in teams, expect to be challenged and inspired!