Call Centre Management Association (CCMA)


Formed in 1993, the CCMA is the longest established Association representing the contact centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking opportunities and to help individuals maintain an awareness of the latest trends and developments.

We do not have suppliers or consultants as members; the CCMA board and Association members are contact centre professionals who work full time in the industry.

+44 (0)844 8000623